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Frequently Asked Questions

Betjib FAQ — Answers to all your questions

From registration to withdrawal — everything you want to know about Betjib, all in one place. If you don't find your answer, contact us directly via live chat.

40+ Common Questions
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Quick Answers

After joining Betjib, it's natural to have questions — how do I deposit, how long do withdrawals take, how do bonuses work, what do I do if I forget my password? This FAQ page was created to answer exactly those questions.

We've done our best to answer the most frequently asked questions in plain, simple language. If you don't find what you're looking for here, just reach out via live chat — our support team is available 24 hours a day.

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Account & Registration

To register on Betjib, you'll need: an active mobile number, a valid email address, your full name, and date of birth. You must be at least 18 years old. A government-issued ID (NID or passport) will be required later during KYC verification.

No. Betjib's rules allow each individual to hold only one account. If multiple accounts are found, all of them may be suspended and any balances forfeited.

KYC is not required for small-stakes play. However, it becomes mandatory for withdrawals and transactions above a certain threshold. Once you submit a scanned copy of your NID or passport, verification is typically completed within 24 hours.

Yes. If you still have access to your old number, you can update it in your account settings via OTP verification. If you no longer have access to the old number, contact our support team to verify your identity and make the change.

on the Login page Click the "Forgot Password?" link. Enter your mobile number to receive an OTP, then use it to set a new password. The whole process takes about 2 minutes.
Deposits & Payments

Betjib accepts deposits via Mobile Banking, bank transfer, and electronic wallets. Full details on available deposit methods can be found in the Cashier section of your account.

Mobile banking deposits are usually credited within 5–15 minutes. Bank transfers may take slightly longer. If your deposit has not appeared after 30 minutes, contact support with your transaction ID.

The minimum deposit amount varies by payment method. Current limits are shown on the Cashier page in your account. Mobile banking options typically have a relatively low minimum deposit.

Yes. For bank transfers, you will generally need to provide your account username or a designated reference code. For mobile banking, follow the instructions shown on the Cashier page carefully. Incorrect references may delay manual processing of your deposit.
Withdrawal

Most withdrawal requests are processed within 24 hours. First-time withdrawals or large amounts without completed KYC verification may take longer. During peak periods, processing can take up to 48 hours.

Yes, and this is very important. The name on your Betjib account must match the name on your payment account exactly. Mismatched names will result in a rejected withdrawal and a security review.

If your withdrawal has been pending for more than 48 hours, contact us via Live Chat. Please provide your transaction ID and the date of your request. Withdrawals are most commonly delayed due to incomplete bonus wagering or outstanding KYC issues.

Your daily withdrawal limit varies based on your VIP level and verification status. Fully KYC-verified members and those on higher VIP tiers can withdraw larger amounts. Check your current limit in the Cashier section of your account.
Bonuses & Promotions

The welcome bonus is credited to your account automatically on your first deposit. Some promotional bonuses, however, need to be activated manually. Full terms for each bonus are listed on the Promotions page.

The wagering requirement (WR) is the number of times you must wager your bonus amount before you can withdraw it. For example, a 30x WR on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets before withdrawing. Not all games contribute equally toward meeting the WR — check the individual promotion's terms for details.

Yes. If you do not want a bonus, let support know before making your deposit or opt out via the Cashier page. Once a bonus has been credited and a bet has been placed, it generally cannot be cancelled.

If someone registers using your referral code and makes their first deposit, you'll earn a referral bonus. They'll need to enter your code at the time of registration. For current referral offer details, on the Promotions page See details.
Games & Betting

On Betjib, you'll find:
  • Live Casino (Roulette, Baccarat, Blackjack, Teen Patti)
  • Slots (500+ titles)
  • Sports Betting (cricket, football, tennis, and more)
  • Virtual Sports
  • Fishing Games & Arcade
Details Game Lobbyto find out more.

Yes. Betjib offers in-play betting on live international cricket matches, including the IPL, BPL, and T20 World Cup. Odds update in real time as the match progresses. For more details on the Betting page See details.

Some slots and table games are available in demo mode, letting you try them out with free chips. However, Live Casino and Sports Betting do not have a demo mode. Winnings from demo mode cannot be withdrawn.
Security

Yes. Betjib uses SSL encryption to keep all data secure. Financial transactions are handled through a separate, secured channel. We do not share personal information with third parties — for more details In our Privacy Policy, See details.

Change your password immediately and notify our support team via Live Chat. We will temporarily lock your account and investigate. Any transactions that cannot be verified will be reversed.
Mobile App

Betjib app — direct Download Page as an APK download. Versions are available for both Android and iOS. You may need to enable "Unknown Sources" in your device settings before installing.

Yes. A single account works across both the app and the website. Your balance, bonuses, and betting history stay in sync across all devices.

When a new version is available, you'll receive an automatic update notification when you open the app. At that point, Download Page and install the new APK. Some features may not work correctly on older versions.
Responsible Gaming

Log in and go to "My Account" > "Responsible Gaming". From there, set your daily, weekly, or monthly deposit limit. Reductions take effect immediately. For more details, visit our On our Responsible Gaming page, See details.

Self-exclusion cannot be reversed until the chosen period (ranging from 6 months to permanent) has ended. To reactivate your account after the period expires, contact support and complete a cooling-off period.
Need more help? We're here

If you can't find your answer in the FAQ, there are several ways to reach Betjib support.

Live Chat

For the fastest support, use Live Chat. You can write in Bengali — average response time is under 2 minutes.

Email Support

For complex issues, write to us in detail via email. You can usually expect a reply within 6–12 hours.

24/7 Assistance

The Betjib support team is available 24 hours a day, 7 days a week — including holidays.

Support in Bengali

No worries if English isn't your thing — Betjib support is fully available in Bengali.

Terms & Conditions

For full terms and conditions Terms and Conditions and Privacy Policy Please read.

Responsible Gaming

If you run into a gaming issue, On our Responsible Gaming page, to learn about tools and responsible gaming support.

Still have questions? Ask Directly

The Betjib support team is available 24/7. Or sign up now and experience it for yourself.

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